Nedbank Community Activator
Purpose
To ensure Nedbank can connect and reach clients where they live, meet, shop, work and travel; to ensure profitability and growth in the informal market.
Requirements
Diploma
Must have 1- 2 years demonstrated community involvement; Client Service, Sales, Relationship Building
Preferred Qualification:FAIS accredited Qualification (Accounting, Finance, Banking, Business)Skills & Competencies
Customer service principlesProduct Knowledge
Client service principles
Problem solving skills
Client Relationship Management
Financial products and services, Nedbank and external providers
Relevant Nedbank policies and procedures
Business Acumen
Sustaining Customer Satisfaction
Building Influential Partnerships
Account Planning
Advancing Sales Discussions
Building Networks
Planning and Organizing
Responsibilities
Nedbank Goals (EDUCATE and SOLVE):
Educate clients on the convenience, security and functionality of self-service solutions
Increase the uptake of Nedbank products and service.Educate clients on Transactions and servicing of their accounts.Educate clients on digital banking and increase digital activity.Facilitate with resolution of client banking related queries.Solve client banking needs by offering digital banking solutions.
Nedbank Goals (GROW):
Create great client experiences through client engagement to ensure Nedbank is rated number one in client service.Connect with the informal market community and offer financial solutions and services to meet their banking needs.Achieve sales growth targets by seeking opportunities to grow market.
Client Engagement:
Establish relationships with individuals and businesses in the community (i.e. spaza shop owners).Demonstrate banking to the community as simple, convenient and progressive through trusted digital channels. Engage the community where they live, meet, shop, work and travel.Participate in community needs discussions to build mutually beneficial banking relationships. Ensure great community experiences by acting in the client’s best interest; keeping the client informed and always do and say as promised.
Risk, Operations and Leadership:Adhere to Nedbank security, operational and compliance procedures and policies
Uphold the Nedbank corporate image requirements and standards.
Give input to support and management teams to enable communities to achieve their financial goals and to ensure a client first mindset in all interactions.
Be an example to the team and others by bringing the Nedbank values and behaviours to life through your own behaviour, practice and self-growth.
Ensure FICA and FAIS requirements are met as required by relevant legislation.
Complete all relevant training requirements for role and ensure continuous learning as required.
Additional InformationWhile we have tried to ensure the accuracy of the information, Youthcentre cannot accept any responsibility or liability for any errors or omissions.You should always check with the Job Center or employers directly to confirm the details are still accurate before applying.If you need further help with this job or any other, please feel free to ask. Best of luck with your job application!
Ref No 129372
Enquiries
Please contact the Nedbank Recruiting Team at +27 860 555 566
Centre Boxer Ngcobo
